Phones aren't to blame for retailers' CX woes. Rather, it's a lack of telephony between the phone system and CRM, which, when ...

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

The Hawaii-based 3rd Multi-Domain Task Force is getting one of the two Typhon mid-range missile launcher batteries based at ...

Voice is not dead; it’s being reborn through AI, offering businesses a smarter, faster and more cost-effective way to serve ...

Hope springs eternal for all 30 teams in March … even the Chicago White Sox. The Guardians are coming off of a run to the ...

The team working at the Social Security Administration appears to be among the largest DOGE units deployed to any government ...

Floating around at the edge of the Solar System are leftovers from its formation. This is the Kuiper Belt, which is composed ...

The Trump administration’s recent changes to student loans are causing frustration and confusion for some borrowers.

The new guidance comes after ICE added 700,000 individuals with deportation orders to a national crime database that law ...

Everyone really was concerned with this child since he was 5 years old. You knew something was wrong. It was grossly wrong,” ...

Pairing solar plants with battery energy storage systems (BESS) will be the main strategic focus for the country’s upcoming ...

People often arrive at juvenile court with their guard up. Danielle Moore and Denise Gonzalez-Avila can understand why. As ...