Despite the popularity of AI tools, new research finds that many people still have concerns about data privacy and ...

How do consumers recognize their need for life insurance, shop for it and eventually purchase coverage? The customer journey involves a trip through the Purchase Funnel, according to LIMRA research.

SAN FRANCISCO--(BUSINESS WIRE)--Talkdesk®, Inc., a global cloud contact center leader for customer-obsessed companies, today introduced Talkdesk Financial Services Experience Cloud TM for Insurance.

More and more companies from different industries are evolving from a product-based marketing mindset to one focused on the customers' experience. This is because in an experience economy of the ...

Customer journey analytics software aims to help businesseses understand, optimize and personalize every step of the customer experience. By aggregating and analyzing data from touchpoints across both ...

LifeSearch is launching the UK's first self-serve life insurance journey with a fully integrated digital trust solution – ...

Billions are wasted on dashboards and data collection. True journey intelligence comes when leaders turn insights into real-time action. Picture this: You're sitting in a strategy meeting where ...

The insurance industry is undergoing profound change. But this disruption is not just digital — harsh market conditions, demanding customers and innovative new market entrants are just some of the ...

It’s important to ensure everyone has a positive experience with your brand across all touchpoints. A great way to make this happen is by creating a customer journey map. This will provide you with ...