Last May, I wrote The future of the enterprise service desk is mobile about MyIT, an innovative offering from BMC that mobilizes how enterprise users interact with the Remedy Service Desk. Recently, I ...

BMC Software wants to bring some social networking magic to the formal world of the IT help desk. “We want to eliminate employees from having to fill out forms,” said Jason Frye, BMC senior director ...

BMC, a provider of IT management solutions, has added an IT service management package that is designed to upgrade IT service desk operations with mobility and collaboration features. BMC Remedy with ...

eWeek content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More Partners BMC Software and Tripwire on March 27 will get a ...

BMC Software made its latest move toward software-as-a-service Tuesday by taking its Remedy IT management suite to the cloud. BMC, which provides IT management and automation software, has been moving ...

HONG KONG--(BUSINESS WIRE)--CITIC Telecom International CPC Limited (CITIC Telecom CPC), a wholly-owned subsidiary of CITIC Telecom International Holdings Limited (SEHK: 1883) and a leading ICT ...

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. BMC Software Inc. on Thursday announced that it has closed ...

Steve Zurier is a freelance technology writer based in Columbia, Md. IT departments at colleges and universities move beyond the traditional help desk. What comes first when IT departments strive to ...

Help desk vendors Remedy and Peregrine this week will separately introduce products designed to better align business processes with IT assets and service management, which users say helps to resolve ...