Retail News & Insights - Retail TouchPoints
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Walmart Debuts Immersive, Influencer-Led ‘Walmart Realm’ …
WEBMay 22, 2024 — Just a few weeks after making real-world products available for sale within Roblox, Walmart has debuted Walmart Realm. This immersive experience features three distinct shopping environments designed around social trends and influencers: the underwater world of So Jelly, vintage Americana at Y’allternative and chic beauty and fashion at Go ...
Stop & Shop Launches Branded E-Commerce Platform, Retires …
WEBAugust 17, 2020 at 4:35 PM EDT. By Marie Griffin. In an effort to create a more seamless shopping experience under the Stop & Shop brand, the retailer has launched a Stop & Shop-branded e-Commerce platform and mobile app that will replace the Peapod digital platform customers previously used. Customers’ Peapod account information and order ...
Gap Streamlines HQ-To-Store Communications Across 3,000 …
WEBApr 22, 2019 — As part of an overall digital enhancement of its in-store operations, Gap Inc. has deployed a solution that consolidates and personalizes the communications sent from headquarters to more than 3,000 company-owned stores. Gartner estimates that by reducing waste and improving productivity, the Retail Zipline solution saves nearly $20 million annually for the retailer’s Old Navy […]
Walmart Rolls Out Geek Squad-Style Tech Support Service …
WEBAug 20, 2021 — Customers can choose from a range of à la carte services or sign up for a Tech Support and Security membership for $89.99 per year. Membership includes: unlimited PC tune-ups. The launch comes just a few months after Best Buy rolled out its own membership program, which combines its …
design:retail - Retail Store Design News - Retail TouchPoints
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Belk Optimizes Workforce Management With Reflexis
WEBJan 26, 2015 — The implementation of the Reflexis workforce management tool was part of a four-year journey that Belk labeled the Service Excellence Project. “The project started by looking into how we can improve the back of the house so we can move more hours to the front of the house and service the customer better,” Bass stated during the presentation.
Chewy CEO: ‘Customer Care is the Right Mantra to Focus on’
WEBJan 16, 2022 — The metrics Chewy does focus on back up its approach to customer service: “The cohorts that have interacted with customer care have a higher lifetime value and longevity than other customers,” said Singh. “It proves out mathematically and experientially that customer care is the right mantra for us to focus on.”. Advertisement.
The Home Depot Introduces New Associate-Facing App, Updates …
WEBJan 12, 2023 — The Home Depot is enhancing its associate experience with a new app developed to help them prioritize tasks more effectively, and a new pay policy that rounds clock-ins and clock-outs to the nearest minute rather than the nearest 15 minutes.The new app, dubbed Sidekick, is aimed at improving the customer experience as well. Sidekick is powered by machine learning and works to guide associates ...
Target Enhances Employee Benefits with Higher Wage Range and …
WEBFeb 28, 2022 — Noting the importance of investing in its team members, Target announced a new starting wage range of $15 to $24 per hour, along with greater healthcare access for workers and their families.The enhanced pay and benefits packages will require Target to invest up to $300 million this year. “Our team is at the heart of our strategy and success, and their energy and resilience keep us at the ...